Refund policy

Returns Policy

We want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.

To arrange a return, please contact our customer service team via email within 14 days of receiving your item.

Email: sales.admin@happypet.co.uk

Please provide your order number and a brief reason for your return.

Conditions for Returns

• Items must be returned in their original conditions, unused, and with all original packaging and tags intact.
• Returns must be requested within 14 days of delivery.

Once we receive your request, we will be in touch to organise returning of the item. Returns are free of charge.